Shipping policy
Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully received.
Orders are not processed or shipped on weekends or public holidays. During periods of high order volume, promotions, or holidays, processing may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping Time
Estimated delivery times depend on the destination and shipping method selected at checkout.
Standard Shipping: approximately 5–12 business days
Express Shipping: approximately 3–7 business days, where available
Please note that delivery times are estimates and are not guaranteed. Delays may occur due to weather, customs processing, carrier disruptions, holidays, or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout based on the delivery address, shipping method, and order details.
If free shipping is offered for a particular order or promotion, the applicable shipping terms will be displayed at checkout.
Tracking Your Order
Once your order has been shipped, tracking information will be provided by email when available.
Please allow some time for the carrier's tracking system to update after the package has been handed over to the shipping carrier.
Incorrect or Incomplete Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you notice that your shipping information is incorrect, please contact us as soon as possible before the order is shipped. Once an order has been shipped, we may not be able to change the delivery address.
We are not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
Lost, Damaged, or Delayed Packages
If your package appears to be delayed, lost, or damaged during transit, please contact us with your order number and tracking information.
We will work with the shipping carrier to investigate the issue and assist you with the next appropriate steps.
For damaged packages, customers should provide photographs of the package and the damaged items when requested.
International Orders
For international orders, delivery may be subject to customs clearance, import duties, taxes, or other fees imposed by the destination country.
Any customs duties, import taxes, or other charges that may apply are the responsibility of the customer unless otherwise stated at checkout.
Customs processing times may vary by country and are outside of our control.
Contact Us
If you have any questions about your order or shipping, please contact us through the contact information provided on our website.
We will do our best to assist you and provide an update on your order.